Privacy Policy
Tom Wood Collision Center takes your privacy seriously and is committed to safeguarding your privacy online. Because we do gather certain types of information from visitors to our site, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we've collected about you at any time.
Guiding Principles
Tom Wood Collision Center respects the privacy of individuals who visit our website, send us e-mail, or participate in features/services we offer online. Accordingly, our policy regarding online privacy has been developed using the following guiding principles:Tom Wood Collision Center maintains a strict "no-spam" policy. Subscribers to our e-mail services (or any other feature/service found on our website) will not receive unsolicited e-mail messages from us. Tom Wood Collision Center collects information online primarily to provide our visitors with a more relevant experience on our site. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. Tom Wood Collision Center will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g. data will be stored in protected databases on secured servers with restricted access). Tom Wood Collision Center will not share any information you've provided to us with anyone without your consent other than to provide the service you've requested. At the time you register for any such service, you will be notified of, and asked to consent to, the sharing of your information with any particular third party necessary to the provision of the requested service.
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Non-Personally Identifiable Data
Anytime you visit our website, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the website, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our website. This information enables us to determine which areas of the website are most frequently visited and helps us to tailor the site to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual's consent.
Information Voluntarily Provided
Any information you provide to us (i.e. name, e-mail address, phone number, vehicle information, etc.) when you request an estimate, schedule a repair, contact us, or use any of the other interactive portions of our website, is securely maintained on our web server and internal systems. This information may be used to provide you with information you've requested about our company, our services, or to provide you with special notices, repair status updates, and customer satisfaction surveys. You may opt out of receiving future communications at any time (see Opt-out Procedures below). This data may also be used to tailor your experience on our site by providing content that is relevant to your interests and geographic region.
Information Collected from Other Sources
To help us better understand and respond to your needs and interests, we may receive information about you from other sources, including insurance companies coordinating a claim on your behalf and our scheduling and customer communication tools. We will ask any provider of such information to represent and warrant that the information has been gathered and maintained in accordance with all state and federal laws. Any such information will be maintained by us in accordance with the standards set forth in this privacy policy along with other personal information you've provided.
Disclosure of Personal Information
Tom Wood Collision Center understands the importance of your privacy. We collect and maintain the personal information of our customers for our use and our affiliates within the Tom Wood Automotive Group. We do not sell, rent, or trade customer information to third parties, other than as described below, and never without your consent. Third parties may collect personally identifiable information about your online activities over time and across different websites when you use this website.
Business Partners
Tom Wood Collision Center may partner with select retailers and other companies at various times to provide expanded services to our site visitors. As part of such a relationship, we may share with these companies the use of certain interactive website functions. Information provided by site visitors through the use of such interactive functions may be available to both Tom Wood Collision Center and our partners.
Agents
Tom Wood Collision Center may use other companies and individuals to perform certain functions on our behalf. Examples include scheduling and customer communication tools, website analytics providers, advertising platforms, e-mail services, and special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf.
Insurance Coordination
If you authorize us to coordinate your insurance claim, we share repair-related information with your insurance company as needed to complete the claims and repair process.
Business Transfers
In the event that Tom Wood Collision Center sells or transfers a particular portion of its business assets, customer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of Tom Wood Collision Center are acquired, customer information may be transferred as part of the acquisition.
Compliance with Law/Safety
Tom Wood Collision Center may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our website, the site itself, or the public.
With Consent
Other than as set forth in this Privacy Policy, you will be notified when any personally-identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information.
Use of Cookies
Tom Wood Collision Center may use a browser feature known as a "cookie." Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. Tom Wood Collision Center uses cookies to provide you with the convenience of not having to reenter information multiple times during your visits to our website. Cookies can also be utilized to help us provide you with information targeted to your interests, based upon your prior browsing on our website, and to measure the performance of our advertising on platforms such as Google and Meta. The "help" section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As our website has been designed to take advantage of the use of cookies, should you configure your browser to decline their use, certain features of our website may not function correctly.Accessing Our Website from Outside of the United StatesIf you are visiting our website from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our web server and other internal systems located within the U.S.
External Links
Our website contains links to other sites. Tom Wood Collision Center is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.
Passwords
Any personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.
Public Forums
Our website may make chat features, forums, message boards, review sections, and/or social media features available to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas.
Opt-out Procedures
You may always opt-out of receiving future communications from Tom Wood Collision Center. Our site allows users to opt-out of receiving such communications at the point where personal information is requested, or by contacting us directly using the information at the bottom of this page.
Browser-Based Do Not Track
Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. Because there is not yet an accepted standard for how to respond to a DNT signal, we do not currently respond to DNT signals on this website or on websites where we provide advertisements, content, or other services.
Contacting Tom Wood Collision Center
If you have questions concerning this Privacy Policy or the practices of this site, you may contact us:Tom Wood Collision Center 9727 Bauer Dr E Indianapolis, IN 46280
Phone: 317-848-6707 Hours:
Monday – Friday, 7:30 AM – 6:00 PM ET
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