Administrative
After the
estimate has been written, the insurance company and owner approvals are
obtained.
Parts/Disassembly
In most cases, parts are ordered before the vehicle goes into production. The
estimate is given to the technician that has been assigned to repair your
vehicle. Damaged parts are removed, and a list is prepared for the Customer
Service Representative that details all hidden damage found at this time.
Revised Estimate
The Customer Service Representative makes changes to the estimate based on
additional damage that is found and forwards this information to the insurance
company. The vehicle owner is called with an update. Many times, additional
parts will need to be ordered after the estimate is revised.
Structural Repairs
If any damage is found to the inner structure, it is repaired on one of our
frame racks.
Cosmetic Repairs
After removing the vehicle from the frame rack, sheet metal repair and
replacement operations are performed.
Refinishing/Polishing
All panels that will need to be refinished go through a very thorough
preparation process. The outside finish is applied in one of two Spraybake
downdraft/heated spray booths. Then the exterior of the vehicle is polished as
needed to match the original factory finish and texture.
Reassembly
The vehicle goes back to the body shop to have trim such as door handles and
moldings reinstalled.
Mechanical Repairs
Any mechanical operations that are performed by a specialist, such as air bag
replacement, are performed at this time.
Detailing
The vehicle is cleaned thoroughly inside and out.
Quality Control
Each area that was repaired is checked closely to ensure that all work was
properly completed. In addition, most repaired vehicles are road tested. If
anything is found not operating correctly it is either repaired, or if it is
something not related to the loss, the customer is notified.
Customer Communication
The customer is called during the repair process to keep them informed as to
the status of the repairs.
Customer Satisfaction Index
The customer is called approximately one week after they pick up their vehicle
to make sure that they are happy with not only the repair work, but the entire
repair process.
Right to choose Facility Law
As the owner of a motor vehicle involved in an accident or submitting an insurance claim, you have the right to choose the shop where you wish to have your vehicle repaired. Your insurance company cannot dictate that you have your vehicle at one of their preferred facilities.
Click here for Accident Checklist
AdChoices